Payment Policy

At Digital Key Vault (SKY ONLINE SRL), we strive to make the payment process secure, transparent, and convenient. Please review our payment policy below to understand the methods we accept, our payment processing details, and other important information.

1. Accepted Payment Methods

  • We currently accept payments via major credit and debit cards, including Visa, MasterCard.
  • All payments are processed securely through Shopify system, ensuring that your payment details remain protected and confidential.

2. Payment Processing

  • Upon completing your purchase, you will receive an order confirmation email detailing your purchase and payment. Please keep this email as proof of your transaction.
  • Your card will be charged at the time of purchase. All transactions will appear on your bank statement under “Digital Key Vault” or “Shopify”.

3. Security and Privacy

  • We use Shopify to handle all payment transactions.
  • Digital Key Vault does not store or have direct access to your complete card information, as all sensitive data is securely handled by Shopify.

4. Failed or Declined Payments

  • If your payment is declined, please check your card details for accuracy or contact your bank to ensure no restrictions apply to online transactions.
  • In the event of a failed payment, your order will not be completed, and no digital license will be delivered. If you experience persistent issues, please reach out to our support team for assistance.

5. Billing Information

  • To complete your purchase, please ensure that all billing information is accurate and up-to-date. Providing incorrect billing information may lead to delays or issues with your order.

6. Contact Us

  • If you have any questions or need assistance with your payment, please contact our customer support team at contact@digitalkeyvault.com. We are here to help during working hours:

Monday – Friday:10:00 – 20:00

Saturday:10:00 – 19:00

Sunday:13:00 – 18:00

Thank you for trusting Digital Key Vault with your purchase. We are committed to providing a secure and reliable payment experience for all our customers.