Privacy Policy

Sky Online S.R.L. (referred to as “we,” “us,” or “our”) is committed to safeguarding the privacy of our website visitors and users. This privacy policy applies to all our customers, globally, and outlines how we collect, use, and protect your personal data.

We comply with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) in the EU, the California Consumer Privacy Act (CCPA), and any other relevant international regulations.

1. Methods of Collecting Personal Data

We collect personal data in the following ways:

  • Directly from you, when you create an account, place an order, or contact us via our website.
  • Through third-party applications that interact with our website. In such cases, your relationship with those third parties is governed by their terms and privacy policies.

2. Types of Data Collected

We may collect the following types of personal data (this list is not exhaustive):

  • Name and surname
  • Address (physical and billing)
  • City and country
  • Phone number
  • Email address
  • IP address and other device-specific information (see section on Cookies and IP below)

We do not use your phone number for unsolicited SMS campaigns. Your phone number is required solely for order verification and customer support purposes.

When you create an account on our website and agree to our privacy policy, you consent to the collection and processing of your personal data as described herein.

3. Purpose of Data Collection

We collect your personal data for the following purposes:

  • To confirm and process your orders
  • To verify your identity and eligibility to use our services
  • To assist you in case you encounter issues with our website or services
  • To notify you when your purchased products have been shipped
  • To personalize and enhance your shopping experience through tailored offers and recommendations
  • To conduct internal research and statistics to improve our services, promotions, and website features
  • To ensure the security of our website and prevent fraud

Refusal to provide your personal data may result in the following:

  • You may not be able to create an account
  • You will not be able to place an order or use certain features of our website
  • You will not receive discounts, promotions, or personalized offers
  • You will not be able to participate in surveys or subscribe to newsletters

We process your personal data as long as your account remains active. After account deletion, we may anonymize your data for internal statistical purposes.

4. Legal Basis for Data Processing

Our legal basis for processing your data includes:

  • Consent: By creating an account and subscribing to our newsletters or other services, you consent to the processing of your data.
  • Contractual necessity: We process your data to fulfill the contract when you place an order.
  • Legitimate interests: For security, fraud prevention, and improving our services.

5. Data Transfers and Sharing

We may share your data with third-party service providers (e.g., payment processors, delivery services) to process your orders and provide the services you request. These providers are required to adhere to strict data protection standards and use your data only for the purpose of providing services on our behalf.

We do not sell or share your data with any third parties for marketing purposes without your explicit consent.

6. Your Data Protection Rights

Depending on your location and applicable regulations, you may have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to correct any inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your personal data, subject to legal or contractual obligations.
  • Right to Restrict Processing: You may ask us to limit the processing of your data in certain circumstances.
  • Right to Data Portability: You can request to receive your data in a structured, machine-readable format.
  • Right to Object: You can object to certain data processing activities, including direct marketing.

To exercise any of these rights, you can contact us at contact@digitalkeyvault.com or by using the contact form on our website.

7. Cookies and IP Information

We collect information about your device, IP address, operating system, and browser type for statistical and administrative purposes. We use cookies to enhance your experience on our website by remembering your preferences and optimizing our services.

Cookies are small text files stored on your device when you visit our website. You can disable cookies through your browser settings; however, this may impact your experience and functionality on our site.

For more details on cookies and how we use them, please visit Cookie Policy.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Despite these measures, no security system is completely foolproof. If we detect any data breaches, we will inform affected users and authorities as required by law.

9. International Data Transfers

Your personal data may be transferred and processed in countries other than your own. If we transfer data outside your jurisdiction, we will ensure that adequate protections are in place to safeguard your personal data, including data protection agreements and adherence to regulatory standards like GDPR.

10. Changes to This Policy

We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: